Frequently Asked Questions

2013 Cow Calendars are available for purchase at Chick-fil-A Restaurants nationwide beginning in November 2012. Calendars may also be available from participating community organizations as a fund-raiser (school bands, sports teams, etc.) as early as August 2012. But hurry, because Calendars are only available while supplies last!

Don't live near a Chick-fil-A? We'd love to be closer to you. But until then, Cow Calendars are also available at www.shopchick-fil-a.com beginning in November 2012.

Calendars purchased from any other outlet, especially online auction sites, cannot be guaranteed as authentic.

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When purchased from a Chick-fil-A Restaurant, 2013 Cow Calendars are $6 plus tax. Prices from fund-raising groups may vary upward from $6.

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All legitimate 2013 Cow Calendars contain a plastic promotional card.

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Yes, multiple Calendars can certainly be purchased. However, each Calendar Card must be activated with a separate and unique email address. No email address may be used for more than one promotional card activation.

For purchases of ten or more, please contact the Operator at your nearest Chick-fil-A Restaurant. (Click here to locate the Restaurant nearest you.)

Each recipient of a 2013 Cow Calendar will need to activate his or her own card using his or her own email address. After all, nobody re-gifts chicken!

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Calendar Promotional Card offers are valid only for the product(s) specified. However, if you have special requests about the featured item, such as no pickles on our Original Chicken Sandwich, or if you prefer Diet Coke^® instead of Coca-Cola^®, we are more than happy to honor them. For the record, though, we're rather fond of the pickles.

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Is chicken delicious? There are coupons in the 2013 Cow Calendar, but they are no longer printed on paper. Instead, when you buy a 2013 Cow Calendar, you'll receive a free promotional card that houses all 12 offers electronically. Please see below for a complete list of offers and when they can be redeemed.

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We know it can be difficult to keep up with paper coupons for an entire year. They get wrinkled, forgotten, or worse, lost. So we’ve put a new twist on the familiar magnetic stripe card. Using this existing technology in a new way enables us to better serve you. Now, if you lose your 2013 Calendar Card we can replace it (if the promotional card was previously activated online). And who knows, this new use of technology might even enable us to serve up a few surprises.

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The promotional card is secured in a plastic pocket inside the front cover, just before the month of January. Every card is sealed during production to prevent tampering. Do not purchase a Calendar with a compromised plastic pocket, as the card may have been tampered with.

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Just as when a new credit or debit card arrives in the mail, the 2013 Calendar promotional card must be activated prior to use. As well as being required for offer redemption, activation has several benefits:

• If your online-activated promotional card is ever lost or stolen, we can (and will gladly!) replace it. Click here for details regarding the process for replacing lost or stolen cards.
• You can easily track which offer is currently on your promotional card, as well as view past history of where and when previous offers were redeemed.
• You'll have the opportunity to sign up to receive:
  • Email reminders to redeem your promotional card offer each month.
  • Exclusive insider information and details on upcoming events and promotions.

Plus, this new use of technology might even give us the opportunity to serve up a surprise or two.

Please note that loss/theft replacement, reminder functionality, offer inquires and other enhancements cannot be accommodated for phone-activated cards.

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In order for us to be able to continue the Cow Calendar program into the future, our policy around Calendar offer redemption needed clarification.

Since 1998, the Cow Calendar has been designed to give you an opportunity to be our guest for a free featured menu item each month of the year. 2013 Calendar promotional cards have offers consistent with previous Cow Calendars and still serve this same purpose.

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To activate a 2013 Calendar promotional card, click here and follow the instructions on screen. Please note that an email address is required for online activation and only one promotional card may be associated with any given email address. If you do not have internet access or need assistance activating your promotional card, please call 1-855-285-2321.

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Once you complete the short activation process on www.chick-fil-a.com/2013calendar or 1-855-285-2321, your card should be active in our system in less than one minute. The cows don’t like us to keep you waiting for chicken!

Please note that the first 2013 Calendar Card offer is not available for redemption until January 1, 2013.

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Only one 2013 Calendar promotional card may be associated with any given email address.

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What's printed at the bottom of each Calendar page is not a coupon and cannot be redeemed at a Chick-fil-A Restaurant for any product. The only way to redeem 2013 Calendar offers is to activate the included promotional card. If you do not have internet access or need assistance activating your promotional card, please call 1-855-285-2321.

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Those without internet access may call 1-855-285-2321 to activate their card. Activating a card over the phone will allow each monthly offer to be redeemed.

However, loss/theft replacement, reminder functionality, offer inquires and other enhancements cannot be accommodated for phone-activated cards. Please note that only one 2013 Calendar promotional card may be associated with any given phone number.

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Unfortunately, due to legal restrictions, we are not able to collect personal information from those under the age of 13. Because our card activation process requires a certain amount information to complete, children under the age of 13 cannot activate their own promotional cards. However, a parent or guardian can activate a card on a child's behalf as long as the phone number or email address used has not already been associated with another 2013 Cow Calendar promotional card.

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Every 2013 Cow Calendar promotional card must be associated with a unique email address or phone number to complete the activation process. Any combination of legitimate phone numbers and/or email addresses may be used to activate promotional cards for members of a single household.

For example, say a household consists of 3 members who all purchased or were given a 2013 Cow Calendar. Their 3 cards could be activated via the applicable telephone or online activation system using any combination of the following:

• Cell Phone Number(s)
• Traditional Landline Telephone Number(s)
• Email Address(es)

Please note that loss/theft replacement, reminder functionality, offer inquires and other enhancements cannot be accommodated for phone-activated cards.

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• First, click here and follow the steps to activate your card using your email address.
• Once the card is activated, it will be loaded with one single-use offer per month. That's twelve opportunities to be our guest for free Chick-fil-A menu items over the course of 2013. Sweet!
• To redeem the offer of the month, simply bring your activated 2013 Calendar Card with you to a Chick-fil-A Restaurant and present it to the Team Member when ordering the featured item.

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The first offer on 2013 Calendar Cards (a free Chick-fil-A® Chicken Sandwich) will be available for redemption beginning January 1, 2013.

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If not redeemed by close of business on the last business day of that month, the offer is no longer valid. Only one 2013 Calendar offer will be present on a card at any time. And remember, Chick-fil-A is closed on Sunday!

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Certainly. Please give your promotional card to the Team Member at the window, along with any other necessary payment. We'll return the promotional card after we swipe it, so you can bring it back next month for another free offer.

If more than one person in your vehicle has a promotional card to redeem, please be sure to let the Team Member know when placing your order.

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No; Each months' featured offer can be redeemed without an additional purchase.

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If you and your family or another group visit Chick-fil-A together and have multiple 2013 Calendar promotional cards to redeem, please inform the Team Member of which offers you intend to redeem when placing your order.

Please also remember that our coupon policy allows the redemption of one per person per visit.

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To see which offer is currently available on your Calendar promotional card, as well as detailed information regarding previous offers redeemed, please visit www.chick-fil-a.com/2013calendar and log in using the same email address and password you provided during card activation.

Please note that loss/theft replacement, reminder functionality, offer inquires and other enhancements cannot be accommodated for phone-activated cards.

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Unfortunately, 2013 Cow Calendar promotional cards may not be accepted at some Chick-fil-A Restaurants, including, but not limited to, Chick-fil-A Express or Chick-fil-A licensed locations such as airports, college campuses, office complexes and hospitals.

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We’re sorry that your phone-activated card has been lost or misplaced. Unfortunately, there is no way for us to replace it because our phone activation system does not capture the same level of information as our online activation system. One of the primary benefits of activating a promotional Calendar Card online is loss/theft replacement.

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If your card was activated online, please click here for instructions regarding replacement. Unfortunately, phone-activated cards cannot be replaced.

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We hope that this doesn’t happen, but we will gladly refund your purchase price through December 31, 2012, provided that all three of the following criteria are met:

• Returned to the Chick-fil-A Restaurant where purchased
• Accompanied by the original register receipt
• In original condition with all seals intact and the unused promotional card in place

Because each Chick-fil-A Restaurant is individually owned and operated, all three criteria need to be met in order for us to accept the return of a Calendar and issue a refund.

Calendars purchased through a fund-raiser are final sale.

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We are only able to accept returns for Calendars in their original, unopened condition when accompanied by an original receipt and returned to the Chick-fil-A Restaurant where purchased.

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We are only able to accept returns for Calendars in their original, unopened condition when accompanied by an original receipt and returned to the Chick-fil-A Restaurant where purchased.

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Only one coupon may be used per person per visit, regardless of its form.

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